asked question

Registration and payment queries

Building the future of general practice 2020 is open for RCGP members to attend for free. We reserve the right to refuse registration at our discretion.

Bookings can only be made online. Please visit the events registration page. We are not able to take any registrations over the phone but if you have any problems making your booking online please call +44 (0)20 8267 4064 to speak to a member of the customer services team.

The RCGP’s Building the future of general practice 2020 event will take place on Thursday 22 October 2020 via a digital event platform.

If you are looking to make a group booking for the conference, at the beginning of the registration process please choose one of the following: ‘Registration contact is not attending, but there are other attendees’ or ‘Registration contact is attending along with other attendees’.

Once you have completed your registration, a booking confirmation will be sent directly to the registered email address. Please check your junk mail to ensure this email has not been blocked.

You will also receive an email one weeks prior to the conference with all the final information and joining instructions.

No, your colleague must also register.

Substitute delegates are welcome but we require you to advise us of any substitutions (including full contact details and member details) no later than Thursday 22nd September 2020. Please email to notify us of any substitutions.

Cancellation of registrations must be received in writing to, no later than Tuesday 22nd September 2020.

No, all sessions are open to all registered delegates. You do not need to pre-book sessions to join.

Attending the digital event

One week prior to the event you will be emailed your joining instructions. If you have not received this information, please email with your booking reference number.

If you have any particular requirements, disabilities, or any other needs we should be aware of, please do let us know when you register for the event. Alternatively, please email

Please note that speakers are sometimes prevented from presenting for personal or business reasons. Although we do endeavour to find suitable replacements of a similar calibre, we cannot guarantee any specific case studies, speakers or sessions. We appreciate your understanding and ask you to check the website regularly for updates.

RCGP event sponsors and partners may want to share information and news about products and services with you, if you have joined or viewed their sponsored content. Haymarket Media Group, organisers of RCGP conferences and events, takes your privacy seriously. Sharing your details with sponsors and partners is always your choice and you will always be provided with a clear opportunity to indicate if you would prefer us not to share this information during registration. If you would like to change your preferences please email us via

After the conference

Certificates of attendance will be issued after the event and sent to your registered email address within 2 working days after the event. This event is self-accredited. There is no set amount or min/max of credits to receive; it depends on how many sessions you attend but typically one hour of learning = 1 CPD credit

You can view the programme online to get an idea of how much you could accumulate. We also recommend that you keep note of the sessions you attend at the conference. You can also add sessions to your personalised schedule and download them to your email calendar. 

We ask all of our speakers for permission to publish their presentations on the website for you to download post-event. Not all of our speakers give us permission to do so. What we are legally permitted to publish online, will be made available to you as soon as the speakers have released their updated versions. This tends to be within one week of the conference itself.

All event attendees will be sent a feedback questionnaire to their registered email address, after the event. You will also have the opportunity to give basic feedback on sessions, via the digital event app. If you would like to give any additional feedback or suggestions, please email

Sponsorship the conference

To find out how to become a sponsor and to hear about our customised packages which offer you a full range of promotional opportunities, please contact Joy Clarke, Commercial Director, at

Alternatively please view the information page for Sponsors.

Please contact